Strategic Outsourcing: When & How

Strategic outsourcing transforms cost centers into competitive advantages. Know when to outsource, what to outsource, and how to manage outsourcing relationships.

Ideal Outsourcing Candidates

Data entry, customer support, content creation, and specialized technical work are prime outsourcing opportunities. Focus on non-core competencies that don't provide strategic differentiation.

Vendor Selection

• Assess technical capabilities and domain expertise
• Evaluate communication protocols and time zone compatibility
• Review security certifications and compliance
• Request case studies and references
• Start with pilot projects before full engagement

Quality Control

Establish clear KPIs, regular review cycles, and escalation procedures. Use collaboration tools for transparency and accountability.